How to Contact School Trip Cover
Sales and Customer Service
Our friendly team of travel insurance experts are waiting to help you. Call us or complete the enquiry form below.
Telephone: 0330 094 5789
Opening Hours: Monday to Friday 9am to 5pm (excluding band holidays)
Claims and Emergency Assistance
For full details on how to make a claim please visit our claims information page.
How can you make a complaint?
Complaints about the outcome of a claim or emergency assistance
If you would like to complain about the outcome of your claim or emergency assistance provided, please forward details of your complaint in the first instance as follows:
or write to: Quality Assurance Manager, 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff CF24 0EL, or Call +44 (0)2920 474 138
You can make a complaint by contacting us by the following means:
- In writing addressed to: Customer Services Manager, Ancile Insurance Group Ltd, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ
- By email to: firstname.lastname@example.org
We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.
If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.
Helpful Contact Information
Financial Ombudsman Service
Harbour Exchange Square,
London E14 9SR.
0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile