How to Make a Claim on Your School Travel Insurance
Policies bought on or after 9 August 2021
For full details on how to make a claim please visit:
https://www.imglobal.com/member/assistance/claims
If you wish to speak to a claims handler by phone please call +44 (0)2920 474138
In the event of medical emergency abroad please call +44 (0)2920 474133.
Policies bought before 9 August 2021
For full details on how to make a claim please visit:
www.policyholderclaims.co.uk
If you wish to speak to a claims handler by phone please call 01732 85 33 61
In the event of medical emergency abroad please call +44 (0)1732 85 33 33.
What Happens Next?
After your form is processed by the claims company, you will receive either:
- Confirmation that the claim will be covered under the terms of the policy
- A request for additional information and the reason that information is needed
- Or a clear explanation why the claim is not covered under the terms of the policy
Once a claim has been approved for settlement, you should receive payment within 10 working days
24 Hour Medical Emergency Assistance (Emergencies only)
Telephone: +44 (0)2920 474133
Information
Authorised and regulated by the Financial Conduct Authority
